Please ensure to read all aspects of these terms. At any stage if you are unsure of anything, please email us and we can provide further clarification.
For all daily tours – the full payment is required to confirm your booking. This is to minimise cancellation policy and ensure we have adequate time to put together an amazing itinerary for you. Please note, ahead of time we sometimes have to pay for reservations, in which case subject to the below, this cost will be non-refundable.
We have a 48 hour cancellation policy for all our daily tours. A 100% refund of the ticket price (minus booking fee) will be issued if the tour is cancelled prior to 48 hours of it running. If you cancel within 48 hours of the tour this results in no refund.
On our daily tours to the Swan Valley we can take a maximum of 9 guests within the one ‘group’ or ‘party’. For the Bickley Tour, it’s a maximum of 8 guests. A ‘group’ classifies as a friend/family group of people booking on for the same date, either on the one ticket or multiple tickets, with the intention of being on that same tour together. Please enquire with us regarding your options for groups of this size.
Age Policy
Due to the nature of the Daily tours, all participants must be over 18 years of age by the time of the tour – However, private tours where the child is accompanied by an adult is fine. It is illegal for participants under the age of 18 to consume alcohol on Vine & Dine’s wine tours. We will be checking ID to ensure these rules are strictly adhered to.
Under the Liquor Licensing Act 119(4)(a), no alcohol is to be consumed on our vehicles. If you purchase alcohol from any of the third party venues whilst on the tour we will happily store it for you in a safe place and hand it back to you at the end of the tour.
Covid Cancellations
For COVID related cancellations for daily tours guests, we will supply a credit note if you have cancelled within 48 hours of the tour. We do require proof that last minute cancellations are due to COVID matters. This means that you’ll have to provide proof that you are in isolation or have tested positive for COVID. NO SHOW = NO REFUND or CREDIT.
Deposit & Payment Terms
For private charters and corporate packages we require an initial deposit of 20% to secure your preferred day. Payment method will then be advised once the tours itinerary has been drawn up. If the date is very close, a 50% deposit may be necessary to reserve the date during busy periods
The private charters and corporate packages deposit will not be refunded for cancellations of private tours – however this can be used as a credit towards another tour during the following 12 months from the prospective ‘booking’. There may be costs incurred for the bookings and reservations we make at venues if you cancel. This will be dependent on what we have booked, so please be aware that this portion is non-returnable.
For private charters and corporate packages we have a 7 day cancellation policy and 50% refund – Plus, you can use the ‘initial booking deposit’ towards a tour in the near future. Cancellation within 48 hours of the tour results in no refund including the initial deposit.
Please contact us for our full T&C’s/COVID Related Cancellation Policy for Private Tours if you are unsure.
Vine & Dine Tours has the right to refuse entry onto the tour for guests who are either overly-intoxicated, or guests who are behaving in an manner that puts the reputation of venues at risk. Venues also have the authority to stop entry. Whilst dress code isn’t a major factor, singlets and thongs may be deemed unsuitable at some venues depending on the venues on each tour.
A cleaning bill may be sent to the organiser of a tour IF there has been an adequate reason to do so. E.g. if the customer is sick on our buses due to intoxication.
It is recommended that international guests bring along their passport as a form of their identification as certain cellar doors will check this.
Vine & Dine tours have the right to cancel any daily tours that have insufficient bookings or are unable to run. In this case, we’ll provide a full refund of the ticket price.
Gift Vouchers
Gift Vouchers are non refundable and expire exactly 2 (two) years after the date of issue.
Vehicle Damage
The cost for any damage to any of Vine & Dine Wine Tours’ vehicles or any of their leased vehicles will lie solely with the individual who made payment for the tour. If an agreement can’t be made between parties, then further action will be taken including legal action.
Insurance
Participants are encouraged to have travel insurance for every active tour taken with Vine & Dine’s Wine Tours. This is strongly encouraged for overseas visitors who may not have access to the Australian health care system. The participant’s travel insurance should provide cover against personal accident, medical expenses, emergency repatriation and personal liability.
Vehicle Breakdown
In the extremely rare event of a vehicle breakdown, we will endeavour to get a replacement vehicle sent out as fast as we can. If this is not possible for whatever reason, we will compensate all passengers for the day.
Media Usage
Unless otherwise stated in writing, all passengers agree to the use and marketing of all video and still images captured by Vine & Dine’s Wine Tours and its drivers / hosts whilst on tour.
These videos and still images may be used on social media platforms, online video platforms as well as any other promotional material developed by the business including banners, flyers, or other marketing material that the business develops for its advertising and promotional strategies. You may opt-out by letting us know in advance of your tour, or on the day of your tour.